Aged Care Volunteers

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Mandatory Training for Aged Care Volunteers

The Salvation Army is a child-safe organisation and provides an environment that is safe and inclusive for children and young people - where they feel safe, respected, valued and encouraged to reach their full potential. As we strive to create a safe environment for children and young people, we do the same for those we work with and journey alongside. As a volunteer, your role is vital in creating and maintaining an environment where all people are safe and free from harm.

The basic building blocks of creating a safe environment starts with well-trained and informed people. The Salvation Army's mandatory training courses have been designed to equip all personnel with the knowledge and skills needed to complete their role safely, keep a safe environment and protect the most vulnerable. 

Thank you for your service to the mission of The Salvation Army! 


  • We will add additional training courses over the coming months, for now, please work with your line manager to identify and complete other mandatory training required as an Aged Care volunteer
  • Volunteers can complete optional training courses here

Tips for a better training experience: 

  • Complete the course in one sitting to ensure you don't lose your progress
  • It is recommended that you use Google Chrome and if using a shared computer to open the course in a private window. For Google Chrome, follow these steps:
    • Right-click on the Launch Course button
    • Select Open link incognito/private window option
    • The course will launch
    • Click here for an example 

Mandatory training courses

This section of learning is for volunteers in Aged Care.

As an organisation dedicated to the safety and wellbeing of all our people, as a volunteer, you play an important role in creating this environment. You will need to complete the following

Course Name


Mandatory Site Induction

Prior to commencing your role, your corps officer/line manager will provide you with a thorough site induction. This site induction will cover:

  • The Salvation Army Code of Conduct 
  • Work, Health and Safety 
  • Information relating to your role
  • Information relating to your workplace 

This time is a great opportunity to ask any questions you may have.  


Safeguarding@TSA is a national 30-minute course that provides vital information about our responsibilities for ensuring TSA is a child-safe organisation.  

Safeguarding@TSA replaces the following courses

  • Keeping Children Safe
  • Safe Salvos 

If you have previously completed any of the above 2 courses and your training is still current, you do not need to complete Safeguarding@TSA until your training has expired. 

New volunteers will need to complete Safeguarding@TSA course within 4 weeks of commencing your volunteer role.

For more information please visit the Volunteer Toolkit for Safeguarding@TSA Training

Aged Care Fundamentals 

Aged Care Fundamentals is a mandatory course for all workers in Aged Care. It introduces the principles that embody The Salvation Army and person-centred care. 

Once you have completed the course, you must show your completion certificate to your line manager, or screenshot the final slide. They will then record the completion in your Salvos Workday profile.