Aged Care Volunteers

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Mandatory Training for Aged Care Volunteers

The Salvation Army is a child-safe organisation and provides an environment that is safe and inclusive for children and young people - where they feel safe, respected, valued and encouraged to reach their full potential. As we strive to create a safe environment for children and young people, we do the same for those we work with and journey alongside. As a volunteer, your role is vital in creating and maintaining an environment where all people are safe and free from harm.

The basic building blocks of creating a safe environment starts with well-trained and informed people. The Salvation Army's mandatory training courses have been designed to equip all personnel with the knowledge and skills needed to complete their role safely, keep a safe environment and protect the most vulnerable. 

Thank you for your service to the mission of The Salvation Army! 


  • We will add additional training courses over the coming months, for now, please work with your line manager to identify and complete other mandatory training required as an Aged Care volunteer
  • Volunteers can complete optional training courses here

Tips for a better training experience: 

  • Complete the course in one sitting to ensure you don't lose your progress
  • It is recommended that you use Google Chrome and if using a shared computer to open the course in a private window. For Google Chrome, follow these steps:
    • Right-click on the Launch Course button
    • Select Open link incognito/private window option
    • The course will launch
    • Click here for an example 

Mandatory training courses

This section of learning is for volunteers who do not lead or manage others or work with children and/or vulnerable people. 

As an organisation dedicated to the safety and wellbeing of all our people, as a volunteer, you play an important role in creating this environment. You will need to complete the following

Course Name


Mandatory Site Induction

Prior to commencing your role, your corps officer/line manager will provide you with a thorough site induction. This site induction will cover:

  • The Salvation Army Code of Conduct 
  • Work, Health and Safety 
  • Information relating to your role
  • Information relating to your workplace 

This time is a great opportunity to ask any questions you may have.  


Safeguarding@TSA is a national 30-minute course that provides vital information about our responsibilities for ensuring TSA is a child-safe organisation.  

Safeguarding@TSA replaces the following courses

  • Keeping Children Safe
  • Safe Salvos 

If you have previously completed any of the above 2 courses and your training is still current, you do not need to complete Safeguarding@TSA until your training has expired. 

New volunteers will need to complete Safeguarding@TSA course within 4 weeks of commencing your volunteer role.

For more information please visit the Volunteer Toolkit for Safeguarding@TSA Training