Optional Training for Volunteers

The Salvation Army URL has changed to salvationarmy.org.au

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The Salvation Army is committed to investing in every volunteer's learning and development. Our mandatory training courses provide you with the essential building blocks to be a safe and confident volunteer, but our suite of optional training courses add to your own toolkit. These courses will help you acquire a range of broad information and skills that can be applied to your volunteer role and beyond! 

We have compiled some of the most requested courses and will continue to add as courses become available. 

NB: Optional training will not be recorded on any Salvation Army system. However, upon completion, you will be given a certificate of completion which you can keep for your own records. 

Tips for a better training experience: 

  • Complete the course in one sitting to ensure you don't lose your progress
  • It is recommended that you use Google Chrome and if using a shared computer to open the course in a private window. For Google Chrome, follow these steps:
    • Right-click on the Launch Course button
    • Select Open link incognito/private window option
    • The course will launch
    • Click here for an example 

Course Name

Description 

TSA Today 

This course is designed to provide you with an understanding of The Salvation Army in today's terms. You will gain an understanding of The Salvation Army’s history and purpose. It will outline our services, the expectations of staff and volunteers, and the support you can expect while you are working in our organisation.

Caring for People 

The Salvation Army is here to help people change their lives for the better. We do this by:

  • Caring for people
  • Creating faith pathways
  • Building healthy communities
  • Working for justice

We are a Christian movement dedicated to sharing the love of Jesus.  ‘Caring for People: in the image of God’ explains how what we believe shapes our work with people.

Dealing with Aggressive Behaviour

The Salvation Army expects that all relationships are based on integrity, compassion, respect, diversity, sensitivity and collaboration. Sometimes situations arise where these relationships become challenging. It is important to know how to address a person’s behaviour where it has the potential to cause physical, psychological or emotional harm. That is the focus of this course.

Foundations of Effective Listening

Everything we do in both our professional and personal lives happens through communication in relationships. One critical aspect of good communication is how we listen and respond to each other.

Effective listening has the power to help a person feel understood, valued and included and strengthens interpersonal relationships. The Salvation Army expects that all relationships are based on integrity, compassion, respect, diversity, sensitivity and collaboration.

This course focuses on how to strengthen your listening capability and enhance the quality of all your relationships.

Foundations of Relationship Management 

Everything we do in both our professional and personal lives happens through relationships. The Salvation Army expects that all relationships are based on integrity, compassion, respect, diversity and collaboration. Success depends on how we build and manage those relationships with our clients/customers/community members, each other and our wider community; and that is the focus of this course.

National Case Note Writing - Part 1 

This eLearning course outlines the minimum standards that apply to all notes within a client, participant or community member's file, which include: case notes, client notes, medical notes, day notes, forms, reports and other records.

National Case Note Writing - Part 2

This eLearning course outlines the minimum standards that apply to all notes within a client, participant or community member's file, which include: case notes, client notes, medical notes, day notes, forms, reports and other records.

National Case Note Writing - Part 3

This eLearning course outlines the minimum standards that apply to all notes within a client, participant or community member's file, which include: case notes, client notes, medical notes, day notes, forms, reports and other records.

WHS - Manual Handling

The most common workplace injuries result from manual tasks. To increase your awareness of hazardous manual tasks and develop your understanding of how to prevent an injury, we have developed this course.

Zero Tolerance - Bullying and Harassment

Bullying and occupational violence can occur in any organisation and can affect workers' health and ability to do their job. This course has been designed to increase your awareness of what is considered bullying and occupational violence and describes your responsibilities regarding such behaviours.

Zero Tolerance - Discrimination and Equal Opportunity

This course has been designed to provide you with an overview of our organisation's policies and your legal obligations relating to equal opportunity.