Resources & Guidelines

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The resources and guidelines here will provide direction and support to managers of volunteers during this time of uncertainty and rapid changes. COVID-19 has and will continue to change mission delivery and the ways we engage volunteers, but the Volunteer Resources team will help you navigate through the tricky issues.

As the COVID-19 situation is changing so quickly, we will do our best to update these guides as soon as information becomes known to ensure its accuracy. Please do not print these documents, instead, refer to them regularly for the latest updates.

If you're looking for other resources - let us know and we'll do what we can to support you! 

COVID-19 Volunteer Guidelines

The safety and wellbeing of our people is our primary consideration when responding to community needs during this global pandemic. Refer to the below guidelines to help you manage any high-risk volunteers. 

Engaging high-risk volunteers during COVID-19 Guidelines

The Volunteer Resources team is working closely with HR to best support our people and redeploy them into new opportunities. We will continue to update this space as new information becomes available. The information in the following guide is only meant to provide guidance for your volunteer workforce. 

  • If you have questions relating to paid staff, please contact your HR Business Partner 
  • If you have a particularly tricky scenario, please contact your VR Advisor

Volunteer Redeployment Guidelines 

Supporting Resources


These are guidelines are specifically for onboarding new volunteers during our COVID-19 response effort. If you have not explored redeployment options, please refer to the above tab 'Pausing & Redeploying Volunteer - Guidelines'. Only once you have explored those options should you consider taking on new volunteers. 

Engaging New Volunteers - Guidelines 

Supporting Resources

COVID-19 Resources

Use the checklists below to ensure you don't miss a step. Remember your VRA is available to support you every step of the way. 

Things to note:

  1. Where a resource has 'sample' next to it, it can still be downloaded and used. The watermark can be removed and amended to suit your needs 
  2. It's best to contact your VR Advisor to help you develop these 'sample resources' to suit your needs
  3. Ensure you have read the guidelines above so that you are following the right process