Integrity Checks

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Background Checks

Background checks may be required before commencing any new position with The Salvation Army. This could include a Police Check, Working with Children Check, reference check and the like. If volunteer positions change, additional background checks may be required.

These checks are based on factors such as:

  • Risks related to a position 
  • Legislative requirements 
  • Organisational requirements 
  • Funding requirements 

TSA divisions may have their own requirements and processes. It is important to read the general facts and then the specifics to your state and/or division. Below you will find information on: 

  1. Police Checks 
  2. Working with Children Checks 

If you any questions, please contact Volunteer Resources on vrhelpdesk@salvationarmy.org.au. 

Police Checks

A Police Check or Criminal History Record Check (CHRC) is a point in time check which searches an individual's criminal records. The outcome will detail any Disclosable Court Outcomes (DCO) and any pending charges associated with an individual's identity.

To help you determine what volunteer positions require a Police Check, please refer to the TSA Worker Obligations Decision Tables below. 

In the following tabs, it will outline the processes for: 

  • Applying for a Police Check 
  • Dealing with Disclosable Court Outcomes 
  • Where to find assistance 

Police Check Process

Things to know before you start

  • Our provider, Fit2Work uses a secure portal to complete the check 
  • Volunteer police checks cost $16.39 and will be charged to your cost code 
  • Police checks are valid for 3 years
  • Most police checks are processed within 3-5 working days, but some may take longer 
  • Paper applications via mail will no longer be accepted 

Applying for a Police Check 

Note: Some volunteers may not be able to complete the check at home or independently. In the first instance, please provide support at your site so they can complete the check 

Special Provisions

Where possible, it is essential that the online process for police checks be utilised. The online portal is significantly more secure than paper forms and allows for quicker processing. However, if your volunteer meets one of the below criteria, paper forms via email will be accommodated:  

  1. Volunteer does not have access to the technology (internet/computer/email address) required to complete the online application
    • If your mission expression has a computer on-site and this can be made available to the volunteer, please utilise this avenue
  2. Special circumstances including language barriers, disability or older adults who may require specialised assistance

As the manager, you will be required to state the applicable reason in an email with the paper form attached. HR Services will determine if a paper application complies with the special provisions listed. If it does not, the volunteer will be required to complete the form online in Fit2Work. 

Paper applications should be sent to hrservices@salvationarmy.org.au along with your cost code. Paper applications sent via the post will no longer be accepted due to reasons of security and increased processing times. 

Dealing with Disclosable Court Outcomes

  • If a volunteer returns Disclosable Court Outcomes, this does not automatically preclude them from volunteering
  • HR Services will notify you (the manager) of the DCO and a risk assessment will be conducted. Your Volunteer Resources Advisor will be copied into the email notification and can support you complete the risk assessment

Need help?

Things to know before you start

  • Our provider, Fit2Work uses a secure portal to complete the check 
  • Volunteer police checks cost $16.39 and will be charged to your cost code 
  • Police checks are valid for 3 years
  • Most police checks are processed within 3-5 working days, but some may take longer 
  • Paper applications via mail will no longer be accepted 

Applying for a Police Check 

Note: Some volunteers may not be able to complete the check at home or independently. In the first instance, please provide support at your site so they can complete the check 

Special Provisions

Where possible, it is essential that the online process for police checks be utilised. The online portal is significantly more secure than paper forms and allows for quicker processing. However, if your volunteer meets one of the below criteria, paper forms via email will be accommodated:  

  1. Volunteer does not have access to the technology (internet/computer/email address) required to complete the online application
    • If your mission expression has a computer on-site and this can be made available to the volunteer, please utilise this avenue
  2. Special circumstances including language barriers, disability or older adults who may require specialised assistance

As the manager, you will be required to state the applicable reason in an email with the paper form attached. HR Services will determine if a paper application complies with the special provisions listed. If it does not, the volunteer will be required to complete the form online in Fit2Work. 

Paper applications should be sent to hrservices@salvationarmy.org.au along with your cost code. Paper applications sent via the post will no longer be accepted due to reasons of security and increased processing times. 

Dealing with Disclosable Court Outcomes

  • If a volunteer returns Disclosable Court Outcomes, this does not automatically preclude them from volunteering
  • HR Services will notify you (the manager) of the DCO and a risk assessment will be conducted. Your Volunteer Resources Advisor will be copied into the email notification and can support you complete the risk assessment

Need help?

Things to know before you start

  • CrimCheck is used in SA/NT for police checks  
  • Volunteer police checks cost $16
  • Police checks are valid for 3 years
  • Most police checks are processed within 4-5 working days, but some may take longer 

Applying for a Police Check 

  • Volunteers will be required to complete a CrimCheck 'Application and Informed Consent Form'
  • The volunteer will need to provide you (the manager) with the required ID documents.
  • You will then need to scan the completed application form and the ID documents and send to crimchecksant@salvationarmy.org.au 
  • CrimCheck will process the application 
  • Once results are received, you will then be informed via email
  • If there is a Disclosable Court Outcome - see Dealing with Disclosable Court Outcomes. 

Dealing with Disclosable Court Outcomes

  • If a volunteer returns Disclosable Court Outcomes, this does not automatically preclude them from volunteering
  • A risk assessment will be completed together with your Volunteer Resources Advisor 
  • Once complete, your Divisional Commander will review and make a decision 
  • Your Volunteer Resources Advisor will send the completed risk assessment to PSQ

Need help?

Contact your Volunteer Resources Advisor for any support you may require  

Things to know before you start

  • Using the concession fee for volunteers, the police check will cost you $5
  • Police checks are valid for 3 years
  • Most police checks are processed within 3-5 working days, but some may take longer 

Applying for a Police Check 

  • Visit the Tasmania Police website
  • Download the 'Consent to Check and Release a National Police Certificate - Application Form) from the website
  • The volunteer must complete the form 
  • To access the concession fee, the form must be signed Anita Reeve (Northern Division) or Marj Rava (Southern Division) 
  • Once the form has been completed and ID document requirements satisfied, please lodge the application using the instructions on the application form 

Dealing with Disclosable Court Outcomes

  • If a volunteer returns Disclosable Court Outcomes, this does not automatically preclude them from volunteering
  • A risk assessment will be completed together with your Volunteer Resources Advisor 
  • Once complete, your Divisional Commander will review and make a decision 
  • Your Volunteer Resources Advisor will send the completed risk assessment to PSQ

Need help?

Contact your Volunteer Resources Advisor for any support you may require.  

Things to know before you start

  • The police check will cost you $16 
  • Police checks are valid for 3 years
  • Most police checks are processed within 3-5 working days, but some may take longer 

Applying for a Police Check 

You will need to send an email to checkvic@salvationarmy.org.au and send the following details

  • Email subject: Applicants name only 
  • Name of applicant (must be legal name) 
  • Email address of the applicant 
  • Cost centre 
  • Line Manager name 
  • Role applicant is applying for - an accurate description is required as this will determine the level of disclosure 

Dealing with Disclosable Court Outcomes

  • If a volunteer returns Disclosable Court Outcomes, this does not automatically preclude them from volunteering
  • A risk assessment will be completed together with your Volunteer Resources Advisor 
  • Once complete, your Divisional Commander will review and make a decision 
  • Your Volunteer Resources Advisor will send the completed risk assessment to PSQ

Need help?

Contact your Volunteer Resources Advisor for any support you may require.  

Things to know before you start

  • The police check will cost you $16
  • Police checks are valid for 3 years
  • Most police checks are processed within 3-5 working days, but some may take longer 

Applying for a Police Check 

Dealing with Disclosable Court Outcomes

  • If a volunteer returns Disclosable Court Outcomes, this does not automatically preclude them from volunteering
  • A risk assessment will be completed together with your Volunteer Resources Advisor 
  • Once complete, your Divisional Commander will review and make a decision 
  • Your Volunteer Resources Advisor will send the completed risk assessment to PSQ

Need help?

Contact your Volunteer Resources Advisor for any support you may require.  

Working with Children Check

Working with Children Checks are known differently across states in Australia. These checks are a legislative requirement for any individual engaging with children and in some cases, vulnerable people. 

These checks help prevent people from having access to children and/or vulnerable people if their history indicates they are unable to protect the wellbeing and dignity of the child and/or vulnerable person. These checks help us determine through record checking methods that those in a child and/or vulnerable person-related role are safe to
engage.

Refer to the TSA Worker Obligations Decision Tables to determine if your volunteer requires a WWCC or equivalent. 

Note: If the role works with children or young people, a Working with Children Check (or equivalent) is required before commencement. It is illegal to work with children without these checks. 

Click on your state below for detailed information. 

Working with Children Checks

ACT - Working with Vulnerable People Check (WWVP)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWVP prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWVP

Applying for a WWVP

  • Start an application via Access Canberra here
  • Volunteer WWVP are free 

Verification Process

  1. There is no online verification method for the ACT WWVP 
  2. Managers of Volunteers must sight the volunteer’s WWVP card and ideally 1x photo ID upon commencement 
  3. Sight the volunteer’s WWVP card and record details on the ‘Our People Count – Volunteer Registration Record’ spreadsheet 

Note: 

  • Volunteers must carry their WWVP card with them at all times when volunteering 
  • If you are concerned about the status of one of your volunteers, we recommend requesting an email verification from Acess Canberra on wwvp@act.gov.au 

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

NSW - Working with Children Check (WWCC)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWCC, you must automatically stand them down until they obtain a WWCC
  • The check must be verified and clear 

Applying for a WWCC

  • Start an application via the Office of the Children’s Guardian here 
  • Volunteer WWCC is free 

Verification Process

Instructions for Corps-based activities 

Please contact Emily Blackstock who can complete WWCC verifications on your behalf - emily.blackstock@salvationarmy.org.auPlease submit the volunteer’s Surname / DOB and WWCC number.  

Non-corps based activities

  1. Prior to commencement, you must verify the volunteer’s WWCC details (Surname / DOB / WWCC number) online via the Office of the Children’s Guardian - please contact Volunteer Resources if you require log-in details. Click here to start.
  2. Once you have submitted the required details, a brief report will appear on-screen. Save this report as a PDF in their personnel file. 
  3. Record their WWCC details on the ‘Our People Count – Volunteer Registration Record’ spreadsheet

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Northern Territory - Ochre Card

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have an Ochre Card prior to commencing the role 
  • If they are in a child-related role and do not hold an Ochre Card, you must automatically stand them down until they obtain an Ochre Card 

Applying for an Ochre Card

Verification Process

  • No verification process. Ensure Ochre Card has been sighted by Manager, details recorded and is on their persons while volunteering 
  • Ochre Cards details must be entered into VMS

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Queensland - Blue Card

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a Blue Card prior to commencing the role 
  • If they are in a child-related role and do not hold a Blue Card, you must automatically stand them down until they obtain a Blue Card
  • The Blue Card must be linked to TSA 
  • You should allow up to 28 days processing 

Applying for an Blue Card

  • Start an application on the Queensland Government website
  • The volunteer must bring their application to you so you can check their ID documents and co-sign the application 
  • A volunteer Blue Card is free

Verification Process

  • Prior to commencement, you must validate the volunteer's Blue Card via the online portal. Click here to start. Record the date of validation and print screen validation outcome.
  • If a Blue Card was completed for another organisation, a Link an applicant/cardholder to this organisation’ must be completed and submitted. The volunteer is to complete and sign the form before being signed and submitted by you. 
  • Corps - upload validation outcome and Positive Notice Letter (when received) to the individual’s SMO file, along with required fields. For Corps, Tamara Forde can assist if needed. 
  • Non-corps - save the validation outcome and Positive Notice Letter in the volunteer's secure file
  • Record volunteer's Blue Card details on the ‘Our People Count – Volunteer Registration Record’ or the VMS. Please note, QLD Blue Card does not require ‘Issue Date’ field to be completed in the Volunteer Registration Record.

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

South Australia - Working with Children Check

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWCC, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

Verification Process

  • Managers are responsible for validating a person has a valid WWCC and that it is linked to TSA 
  • To verify a check click here
    • Enter the person's full name (exactly as they provided it to the Screening Unit)
    • Enter the person’s Screening Reference Number
    • Enter the Line Managers name and email address
    • Enter ‘Organisation verification – The Salvation Army’ as the reason for your search.
    • Attach a copy of the Certificate of Interrogation email to the applicant’s personnel file.
    • Volunteer: enter check details into VMS

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Tasmania - Working with Vulnerable People Check (WWVP)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWVP prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWVP

Applying for a WWCC

  • Start an application here
  • The WWVP will cost $19.44

Verification Process

  • Before volunteering commences, you must check the status of the WWVP here 
  • This page will only show applications currently being processed or the status of 'registered'
  • Details must be recorded in VMS 
  • It is important that your details (manager) are linked to a registration so that you can be notified of any changes to the registration 

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Victoria - Working with Children Check (WWCC)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWWC, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

  • Start an application on Working with Children Check website here
  • Volunteer WWCC is free 

Verification Process

  • Before volunteering commences, you must check the status of the WWWC here 

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Western Australia - Working with Children Check

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

  • Volunteers must complete the Application for a WWC Check available from authorised Australia Post outlines or the WWC Screening Unit (applications are not available online)
  • The application must be manually completed and lodged at an authorised Australia Post
  • For more information click here
  • A Volunteer WWCC is $11

Verification Process

  • Before volunteering commences, you must check the status of the WWCC here
  • You must record the details of the WWCC in VMS 

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.