Integrity Checks

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Background Checks

Background checks may be required before commencing any new position with The Salvation Army. This could include a Police Check, Working with Children Check, reference check and the like. If volunteer positions change, additional background checks may be required.

These checks are based on factors such as:

  • Risks related to a position 
  • Legislative requirements 
  • Organisational requirements 
  • Funding requirements 

TSA divisions may have their own requirements and processes. It is important to read the general facts and then the specifics to your state and/or division. Below you will find information on: 

  1. Police Checks 
  2. Working with Children Checks 

If you any questions, please contact Volunteer Resources on vrhelpdesk@salvationarmy.org.au. 

Police Checks

A Police Check or Criminal History Record Check (CHRC) is a point in time check which searches an individual's criminal records. The outcome will detail any Disclosable Court Outcomes (DCO) and any pending charges associated with an individual's identity.

To help you determine what volunteer positions require a Police Check, please refer to the TSA Worker Obligations Decision Tables below. 

In the following tabs, it will outline the processes for: 

  • Applying for a Police Check 
  • Dealing with Disclosable Court Outcomes 
  • Where to find assistance 

Working with Children Check

Working with Children Checks are known differently across states in Australia. These checks are a legislative requirement for any individual engaging with children and in some cases, vulnerable people. 

These checks help prevent people from having access to children and/or vulnerable people if their history indicates they are unable to protect the wellbeing and dignity of the child and/or vulnerable person. These checks help us determine through record checking methods that those in a child and/or vulnerable person-related role are safe to
engage.

Refer to the TSA Worker Obligations Decision Tables to determine if your volunteer requires a WWCC or equivalent. 

Note: If the role works with children or young people, a Working with Children Check (or equivalent) is required before commencement. It is illegal to work with children without these checks. 

Click on your state below for detailed information. 

Working with Children Checks

ACT - Working with Vulnerable People Check (WWVP)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWVP prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWVP

Applying for a WWVP

  • Start an application via Access Canberra here
  • Volunteer WWVP are free 

Verification Process

  1. There is no online verification method for the ACT WWVP 
  2. Managers of Volunteers must sight the volunteer’s WWVP card and ideally 1x photo ID upon commencement 
  3. Sight the volunteer’s WWVP card and record details on the ‘Our People Count – Volunteer Registration Record’ spreadsheet 

Note: 

  • Volunteers must carry their WWVP card with them at all times when volunteering 
  • If you are concerned about the status of one of your volunteers, we recommend requesting an email verification from Acess Canberra on wwvp@act.gov.au 

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

NSW - Working with Children Check (WWCC)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWCC, you must automatically stand them down until they obtain a WWCC
  • The check must be verified and clear 

Applying for a WWCC

  • Start an application via the Office of the Children’s Guardian here 
  • Volunteer WWCC is free 

Verification Process

Instructions for Corps-based activities 

For WWCC verifications, please email integritycheckhelp@salvationarmy.org.au with the volunteer's surname, DOB and WWCC number.

Non-corps based activities

  1. Prior to commencement, you must verify the volunteer’s WWCC details (Surname / DOB / WWCC number) online via the Office of the Children’s Guardian - please contact Volunteer Resources if you require log-in details. Click here to start.
  2. Once you have submitted the required details, a brief report will appear on-screen. Save this report as a PDF in their personnel file. 
  3. Record their WWCC details on the ‘Our People Count – Volunteer Registration Record’ spreadsheet

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Northern Territory - Ochre Card

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have an Ochre Card prior to commencing the role 
  • If they are in a child-related role and do not hold an Ochre Card, you must automatically stand them down until they obtain an Ochre Card 

Applying for an Ochre Card

Verification Process

  • No verification process. Ensure Ochre Card has been sighted by Manager, details recorded and is on their persons while volunteering 
  • Ochre Cards details must be entered into VMS

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Queensland - Blue Card

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a Blue Card prior to commencing the role 
  • If they are in a child-related role and do not hold a Blue Card, you must automatically stand them down until they obtain a Blue Card
  • The Blue Card must be linked to TSA 
  • You should allow up to 28 days processing 

Applying for an Blue Card

  • Start an application on the Queensland Government website
  • The volunteer must bring their application to you so you can check their ID documents and co-sign the application 
  • A volunteer Blue Card is free

Verification Process

  • Prior to commencement, you must validate the volunteer's Blue Card via the online portal. Click here to start. Record the date of validation and print screen validation outcome.
  • If a Blue Card was completed for another organisation, a Link an applicant/cardholder to this organisation’ must be completed and submitted. The volunteer is to complete and sign the form before being signed and submitted by you. 
  • Corps - upload validation outcome and Positive Notice Letter (when received) to the individual’s SMO file, along with required fields. For Corps, Tamara Forde can assist if needed. 
  • Non-corps - save the validation outcome and Positive Notice Letter in the volunteer's secure file
  • Record volunteer's Blue Card details on the ‘Our People Count – Volunteer Registration Record’ or the VMS. Please note, QLD Blue Card does not require ‘Issue Date’ field to be completed in the Volunteer Registration Record.

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

South Australia - Working with Children Check

SA WWCC - June 2020 Campaign

***Action Required***

The Salvation Army has now received confirmation from the South Australian government that all roles which are ‘likely’ to have contact with children will require a South Australian Working with Children Check. All active TSA volunteers will be required to lodge a SA WWCC application before 30 June, 2020. 

The SA WWCC Support Team will be assisting corps officers and managers to lodge applications. 

For more information on this, read the TSA South Australian WWCC FAQ

For any support required, please email integritycheckhelp@salvationarmy.org.au

The information below is for non-urgent applications after 30 June, 2020. 

Things to know before you start

  • If a volunteer is likely to have contact with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWCC, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

Verification Process

  • Managers are responsible for validating a person has a valid WWCC and that it is linked to TSA 
  • To verify a check click here
    • Enter the person's full name (exactly as they provided it to the Screening Unit)
    • Enter the person’s Screening Reference Number
    • Enter the Line Managers name and email address
    • Enter ‘Organisation verification – The Salvation Army’ as the reason for your search.
    • Attach a copy of the Certificate of Interrogation email to the applicant’s personnel file.
    • Volunteer: enter check details into VMS

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Tasmania - Working with Vulnerable People Check (WWVP)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWVP prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWVP

Applying for a WWCC

  • Start an application here
  • The WWVP will cost $19.44

Verification Process

  • Before volunteering commences, you must check the status of the WWVP here 
  • This page will only show applications currently being processed or the status of 'registered'
  • Details must be recorded in VMS 
  • It is important that your details (manager) are linked to a registration so that you can be notified of any changes to the registration 

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Victoria - Working with Children Check (WWCC)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWWC, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

  • Start an application on Working with Children Check website here
  • Volunteer WWCC is free 

Verification Process

  • Before volunteering commences, you must check the status of the WWWC here 

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.  

Western Australia - Working with Children Check

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

  • Volunteers must complete the Application for a WWC Check available from authorised Australia Post outlines or the WWC Screening Unit (applications are not available online)
  • The application must be manually completed and lodged at an authorised Australia Post
  • For more information click here
  • A Volunteer WWCC is $11

Verification Process

  • Before volunteering commences, you must check the status of the WWCC here
  • You must record the details of the WWCC in VMS 

Need help?

Contact your Volunteer Resources Advisor or Safeguarding Consultant for any support you may require.