Integrity Checks

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Background Checks

Background checks may be required before commencing any new position with The Salvation Army. This could include a Police Check, Working with Children Check, reference check and the like. If volunteer positions change, additional background checks may be required.

These checks are based on factors such as:

  • Risks related to a position 
  • Legislative requirements 
  • Organisational requirements 
  • Funding requirements 

TSA divisions may have their own requirements and processes. It is important to read the general facts and then the specifics to your state and/or division. Below you will find information on: 

  1. Police Checks 
  2. Working with Children Checks 

For more information on Role Profiles and associated integrity checks, click here

If you any questions, please contact Volunteer Resources on vrhelpdesk@salvationarmy.org.au or Integrity Check Services on integritycheckhelp@salvationarmy.org.au visit the Integrity Check Services Toolkit

Police Checks

A Police Check or Criminal History Record Check (CHRC) is a point in time check which searches an individual's criminal records. The outcome will detail any Disclosable Court Outcomes (DCO) and any pending charges associated with an individual's identity.

Things to know before you start:

  • Our provider, Fit2Work uses a secure online portal to complete police checks 
  • Volunteer police checks cost $16.39 and will be charged to your cost code
  • Police checks are valid for 3 years 
  • Most police checks are processed within 2-5 working days, but some may take longer 
  • Paper applications via mail will no longer be accepted for privacy and security reasons 

Initiating a police check: 

  • Managers will now need to initiate police checks in Salvos Workday during the recruitment process
  • Please give your volunteer your site's cost code so they can complete the process 
  • Once the volunteer has successfully completed and submitted their application, Fit2Work will process the check through their secure portal 

Police check renewals:

  • When a police check is ready for renewal, the process will be automatically initiated via Salvos Workday and Fit2Work integration process

Results: 

  • Results will automatically be returned to the volunteer's profile in Salvos Workday 
  • Managers will be able to track the status of the police check by logging into Salvos Workday 

Disclosable Court Outcomes (DCO):

  • If a volunteer returns a Disclosable Court Outcomes (DCO), it does not automatically preclude them from volunteering 
  • Integrity Check Services and your VR Advisor will be notified if there is a DCO. This will prompt a risk assessment to be completed 

Note: 

Special Provisions

We understand that some volunteers will have troubles completing a police check online. Where possible, it is essential that the online process for police checks be utilised. If there is a computer onsite the volunteer can use, please support the volunteer to complete the online process. It's both faster and more secure to complete the application online.

The online portal is significantly more secure than paper forms and allows for quicker processing. However, if your volunteer meets one of the new criteria, paper forms via email may be accommodated: 

  1. Volunteer does not have access to the technology required to complete the online application (internet or access to a computer) 
  2. Special circumstances including language barriers, disability or older adults who may require specialised assistance 

 What you need to do: 

  • Contact Integrity Check Services integritycheckhelp@salvationarmy.org.au and explain how your volunteer meets one of the requirements of the special provisions set out above
  • If approved, Integrity Check Services will provide instructions for completing a paper form application
  • All paper form applications are to be emailed to Integrity Check Services. Mail applications are no longer being accepted 

Working with Children Check

Working with Children Checks are known differently across states in Australia. These checks are a legislative requirement for any individual engaging with children and in some cases, vulnerable people. 

These checks help prevent people from having access to children and/or vulnerable people if their history indicates they are unable to protect the wellbeing and dignity of the child and/or vulnerable person. These checks help us determine through record checking methods that those in a child and/or vulnerable person-related role are safe to
engage.

Note: If the role works with children or young people, a Working with Children Check (or equivalent) is required before commencement. It is illegal to work with children without these checks. 

Click on your state below for detailed information. 

For any support, please contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au or visit the Integrity Check Services Toolkit.

Working with Children Checks

ACT - Working with Vulnerable People Check (WWVP)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWVP prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWVP

Applying for a WWVP

  • Start an application via Access Canberra here
  • Volunteer WWVP are free 

Verification Process

  1. There is no online verification method for the ACT WWVP 
  2. Managers of Volunteers must sight the volunteer’s WWVP card and ideally 1x photo ID upon commencement 
  3. Sight the volunteer’s WWVP card and record details on Salvos Workday or forward details to integritycheckhelp@salvationarmy.org.au 

Note: 

  • Volunteers must carry their WWVP card with them at all times when volunteering 
  • If you are concerned about the status of one of your volunteers, we recommend requesting an email verification from Acess Canberra on wwvp@act.gov.au 

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit

NSW - Working with Children Check (WWCC)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWCC, you must automatically stand them down until they obtain a WWCC
  • The check must be verified and clear 

Applying for a WWCC

  • Start an application via the Office of the Children’s Guardian here 
  • Volunteer WWCC is free 

Verification Process 

For WWCC verifications, please email integritycheckhelp@salvationarmy.org.au with the volunteer's surname, DOB and WWCC number.

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit

Northern Territory - Ochre Card

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have an Ochre Card prior to commencing the role 
  • If they are in a child-related role and do not hold an Ochre Card, you must automatically stand them down until they obtain an Ochre Card 

Applying for an Ochre Card

Verification Process

  • Please email Integrity Check Services - integritycheckhelp@salvationarmy.org.au and they will assist with the verification and recording into Salvos Workday 

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit

Queensland - Blue Card

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a Blue Card prior to commencing the role 
  • If they are in a child-related role and do not hold a Blue Card, you must automatically stand them down until they obtain a Blue Card
  • The Blue Card must be linked to TSA 
  • You should allow up to 28 days processing 
  • A volunteer Blue Card is free 

Applying or renewing a Blue Card

Verification Process

  • All new volunteers must be linked to TSA and verified. 
  • Email Integrity Check Services - integritycheckhelp@salvationarmy.org.au with the applicant's information
    • Applicant's online account number/applicant ID and DOB OR 
    • Blue Card/Exemption Card number and DOB

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit

South Australia - Working with Children Check

SA WWCC - June 2020 Campaign

***Action Required***

The Salvation Army has now received confirmation from the South Australian government that all roles which are ‘likely’ to have contact with children will require a South Australian Working with Children Check. All active TSA volunteers will be required to lodge a SA WWCC application before 30 June, 2020. 

The SA WWCC Support Team will be assisting corps officers and managers to lodge applications. 

For more information on this, read the TSA South Australian WWCC FAQ

For any support required, please email integritycheckhelp@salvationarmy.org.au

The information below is for non-urgent applications after 30 June, 2020. 

Things to know before you start

  • If a volunteer is likely to have contact with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWCC, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

  • Email Integrity Check Services - integritycheckhelp@salvationarmy.org.au with the volunteer's name, email address, DOB and role description 

Verification Process

  • Email Integrity Check Services - integritycheckhelp@salvationarmy.org.au with the applicant's information - Full name (including middle name) DOB and WWCC number

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit

Tasmania - Working with Vulnerable People Check (WWVP)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWVP prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWVP

Applying for a WWCC

  • Start an application here
  • The WWVP will cost $19.44

Verification Process

  • Email Integrity Check Services - integritycheckhelp@salvationarmy.org.au with the applicant's information - Full name and WWCC number 

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit

Victoria - Working with Children Check (WWCC)

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWWC, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

  • Start an application on Working with Children Check website here
  • Volunteer WWCC is free 

Verification Process

  • Before volunteering commences, you must check the status of the WWWC here 
  • You must record details on Salvos Workday or forward details to integritycheckhelp@salvationarmy.org.au 

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit

Western Australia - Working with Children Check

Things to know before you start

  • If a volunteer is working with anyone under the age of 18, they must have a WWCC prior to commencing the role 
  • If they are in a child-related role and do not hold a WWVP, you must automatically stand them down until they obtain a WWCC

Applying for a WWCC

  • Volunteers must complete the Application for a WWC Check available from authorised Australia Post outlines or the WWC Screening Unit (applications are not available online)
  • The application must be manually completed and lodged at an authorised Australia Post
  • For more information click here
  • A Volunteer WWCC is $11

Verification Process

  • Before volunteering commences, you must check the status of the WWCC here
  • You must record details on Salvos Workday or forward details to integritycheckhelp@salvationarmy.org.au 

Need help?

Contact Integrity Check Services - integritycheckhelp@salvationarmy.org.au for support or visit the Integrity Check Services Toolkit