Mandatory Training for Volunteers

The Salvation Army URL has changed to salvationarmy.org.au

Find out more

Training for volunteers is an essential part of their volunteer journey. We are responsible for equipping our volunteers with the skills and knowledge needed to safely perform their volunteer role. By providing opportunities for volunteers to develop and thrive, their engagement with TSA, their role and their team are positively impacted. 

This training page will outline the various training requirements and opportunities for volunteers. 

1. Mandatory training for volunteers 

2. Training opportunities for volunteers (coming soon)

Mandatory Training 

As an organisation, The Salvation Army is committed to the safety and well-being of all personnel, including our volunteers. The Salvation Army is responsible for ensuring everyone is clearly instructed and properly trained on how to do their work safely. This training helps us create well-informed people and safe communities.

The only exemptions to the training below are

  • corporate volunteers
  • one-off and event volunteers.

Please refer to Induct for information on their training.

Note: If you have engaged a volunteer for what you think is 'short-term' and might be exempt, please speak to your VR Advisor in the first instance. 

Volunteers in Leadership Roles

Volunteers who lead people or programs have additional responsibilities and need to be well equipped to help build and develop their team. As a leader in the organisation, the following training will help give you the tools, skills and knowledge to perform your role with confidence.

Type of Training

Description 

Mandatory Site Induction

Prior to commencing any new volunteer position, Managers of Volunteers or a trusted delegate must provide the volunteer with a Site Induction. A volunteer cannot commence their role without having received a proper induction covering essential information. 

The site induction should follow the below: 

  • Site Induction Checklist items all completed as soon as practicable (within the first 2 weeks of commencement) 
  • The Mission Volunteer Handbook must be used to complete the induction. The information within the handbook will help guide the induction and provide managers with the latest information. 
  • All TSA personnel are required to evidence their understanding of the Code of Conduct. For volunteers, this requirement is achieved through the Mission Volunteer Handbook.
  • WHS requirements are also met through the checklist and handbook. As a manager of volunteers, it is your responsibility to ensure all volunteers who report to you have been given on-site WHS training. For additional support relating to WHS, please consult with your WHS Consultant. 
  • In addition to the Code of Conduct & WHS, the checklist and handbook also cover: 
    • Helpful information about TSA 
    • The rights & responsibilities of a volunteer & TSA
    • How to deal with and resolve issues
    • Supports available 
  • Once you have completed the handbook, ensure you show volunteers where to find relevant TSA documents such as policy and procedure.
Safeguarding@TSA

The child safeguarding course, Keeping Children Safe (KCS), was mandatory training for all personnel* (including volunteers) in Tas, Vic, SA/NT and WA. This course is being replaced with updated training, however, all completion records have been maintained.

Safeguarding@TSA is a national safeguarding course and will replace KCS in quarter 2 of 2020. This new course will be mandatory for all personnel including volunteers. Completion of the course will help ensure we all commit to being a child-safe organisation and understand our responsibilities.

*Personnel (including volunteers) in Tas, Vic, SA/NT and WA will need to complete Safeguarding@TSA when their current KCS training period expires. All other personnel (including volunteers) will need to complete training within 4 weeks of the rollout of Safeguarding@TSA / or from their commencement date.

Watch this space for more information! 

Safeguarding Principles Training

Safeguarding Principles training is primarily for people who work with children and young people. However, there are some volunteer leadership roles that are also required to complete the training. For more information, refer to the Toolkit document ‘Who needs to complete the training’ in the Safeguarding Children & People Toolkit. Otherwise, you can contact your Safeguarding Consultant – details also available in the Toolkit.

Safeguarding Principles training is owned and developed by the Australian Childhood Foundation (ACF). It consists of 10 modules and provides general information about the principles of Child Safe Organisations.

If your volunteers work with children or young people, you should ensure they enrol and complete the training immediately. To get started, access the Instruction Guide in the Toolkit. This guide includes the link to the Safeguarding Principles website and the necessary Enrolment Keys for volunteers.  

Building Healthy Communities 

Building Healthy Communities was released in 2019 and is made up of 3 short videos:

  • Zero Tolerance - Discrimination & Equal Opportunity 
  • Zero Tolerance - Bullying & Harassment 
  • WHS - Manual Handing

All volunteers who lead people must watch these short videos to ensure they have the needed knowledge and information to create safe and healthy work environments and teams. Click below to get access to the videos and training resources. 

1. Zero Tolerance - Discrimination & Equal Opportunity 

This training video is approximately 24 minutes in length. Please click below to access the training video and resources. 

2. Zero Tolerance - Bullying & Harassment 

This training video is approximately 20 minutes in length. Please click below to access the training video and resources. 

3. WHS - Manual Handling 

 

 

Volunteers working with children

The Salvation Army is a child-safe organisation and provides an environment that is safe and inclusive for children and young people – where they feel safe, respected, valued and encouraged to reach their full potential. The Salvation Army is committed to protecting children from all forms of abuse and harm (zero tolerance) and our commitment to the safety and wellbeing of children is a shared priority and responsibility of all Salvos personnel.

Volunteers play a crucial role in protecting children and young people and in your position as a manager, you must do all you can to ensure The Salvation Army is a child-safe organisation. The following points will outline key considerations for promoting a
child safe culture.

Type of Training

Description 

Mandatory Site Induction

Prior to commencing any new volunteer position, Managers of Volunteers or a trusted delegate must provide the volunteer with a Site Induction. A volunteer cannot commence their role without having received a proper induction covering essential information. 

The site induction should follow the below: 

  • Site Induction Checklist items all completed as soon as practicable (within the first 2 weeks of commencement) 
  • The Mission Volunteer Handbook must be used to complete the induction. The information within the handbook will help guide the induction and provide managers with the latest information. 
  • All TSA personnel are required to evidence their understanding of the Code of Conduct. For volunteers, this requirement is achieved through the Mission Volunteer Handbook.
  • WHS requirements are also met through the checklist and handbook. As a manager of volunteers, it is your responsibility to ensure all volunteers who report to you have been given on site WHS training. For additional support relating to WHS, please consult with your WHS Consultant. 
  • In addition to the Code of Conduct & WHS, the checklist and handbook also cover: 
    • Helpful information about TSA 
    • The rights & responsibilities of a volunteer & TSA
    • How to deal with and resolve issues
    • Supports available 
  • Once you have completed the handbook, ensure you show volunteers where to find relevant TSA documents such as policy and procedure.
Safeguarding@TSA Training

The child safeguarding course, Keeping Children Safe (KCS), was mandatory training for all personnel* (including volunteers) in Tas, Vic, SA/NT and WA. This course is being replaced with updated training, however, all completion records have been maintained.

Safeguarding@TSA is a national safeguarding course and will replace KCS in quarter 2 of 2020. This new course will be mandatory for all personnel including volunteers. Completion of the course will help ensure we all commit to being a child-safe organisation and understand our responsibilities.

*Personnel (including volunteers) in Tas, Vic, SA/NT and WA will need to complete Safeguarding@TSA when their current KCS training period expires. All other personnel (including volunteers) will need to complete training within 4 weeks of the rollout of Safeguarding@TSA / or from their commencement date.

Watch this space for more information! 

Safeguarding Principles Training

Safeguarding Principles training is primarily for people who work with children and young people. However, there are some volunteer leadership roles that are also required to complete the training. For more information, refer to the Toolkit document ‘Who needs to complete the training’ in the Safeguarding Children & People Toolkit. Otherwise, you can contact your Safeguarding Consultant – details also available in the Toolkit.

Safeguarding Principles training is owned and developed by the Australian Childhood Foundation (ACF). It consists of 10 modules and provides general information about the principles of Child Safe Organisations.

If your volunteers work with children or young people, you should ensure they enrol and complete the training immediately. To get started, access the Instruction Guide in the Toolkit. This guide includes the link to the Safeguarding Principles website and the necessary Enrolment Keys for volunteers.  

 

 

Other volunteers

As an organisation dedicated to the safety and wellbeing of all our people, it is essential volunteers are provided with basic and essential information relating to their role and worksite. This includes acceptable behaviour as outlined in the Code of Conduct and WHS requirements. 

Type of Training

Description 

Mandatory Site Induction

Prior to commencing any new volunteer position, Managers of Volunteers or a trusted delegate must provide the volunteer with a Site Induction. A volunteer cannot commence their role without having received a proper induction covering essential information. 

The site induction should follow the below: 

  • Site Induction Checklist items all completed as soon as practicable (within the first 2 weeks of commencement) 
  • The Mission Volunteer Handbook must be used to complete the induction. The information within the handbook will help guide the induction and provide managers with the latest information. 
  • All TSA personnel are required to evidence their understanding of the Code of Conduct. For volunteers, this requirement is achieved through the Mission Volunteer Handbook.
  • WHS requirements are also met through the checklist and handbook. As a manager of volunteers, it is your responsibility to ensure all volunteers who report to you have been given on site WHS training. For additional support relating to WHS, please consult with your WHS Consultant. 
  • In addition to the Code of Conduct & WHS, the checklist and handbook also cover: 
    • Helpful information about TSA 
    • The rights & responsibilities of a volunteer & TSA
    • How to deal with and resolve issues
    • Supports available 
  • Once you have completed the handbook, ensure you show volunteers where to find relevant TSA documents such as policy and procedure.
Safeguarding@TSA Training

The child safeguarding course, Keeping Children Safe (KCS), was mandatory training for all personnel* (including volunteers) in Tas, Vic, SA/NT and WA. This course is being replaced with updated training, however, all completion records have been maintained.

Safeguarding@TSA is a national safeguarding course and will replace KCS in quarter 2 of 2020. This new course will be mandatory for all personnel including volunteers. Completion of the course will help ensure we all commit to being a child-safe organisation and understand our responsibilities.

*Personnel (including volunteers) in Tas, Vic, SA/NT and WA will need to complete Safeguarding@TSA when their current KCS training period expires. All other personnel (including volunteers) will need to complete training within 4 weeks of the rollout of Safeguarding@TSA / or from their commencement date.

Watch this space for more information!