This toolkit contains resources to support you in reporting client incidents, feedback and complaints, ensuring that your processes and practices are person-centred, safe, seamless and effective.
The Continuous Quality Improvement (CQI) Team is available to support teams in implementing client incident, feedback and complaint reporting processes.
Please select the relevant toolkit from the options below:
General enquiries: continuousimprovementthq@salvationarmy.org.au
|
Social Mission |
Community Engagement |
Enterprises |
Corps |
|
Homelessness Alcohol & Other Drugs Family & Domestic Violence Youth Contact: Nici Lhuede |
Community Services (Doorways, Money Care, Corps based social, Communities for Children) Emergency & Disaster Relief Contact: Nici Lhuede |
Aged Care Employment Plus Housing Funerals Salvos Stores Contact: Lachlan Huynh |
For all Divisional and Corps based queries
Contact: Nici Lhuede |
For general enquiries, email: continuousimprovementthq@salvationarmy.org.au
| Lachlan Huynh: Executive Manager Continuous Quality Improvement | Email: Lachlan.Huynh@salvationarmy.org.au |
| Darshinee Appanah: Manager Benchmarking and Reporting | Email: Darshinee.Appanah@salvationarmy.org.au |
| Jessica Yuan, SolvSafety Administrator | Email: Jessica.Yuan@salvationarmy.org.au |
| Nici Lhuede: Continuous Quality Improvement Consultant | Email: Nici.Lhuede@salvationarmy.org.au |
| Stephen Koklas: Continuous Quality Improvement Consultant | Email: Stephen.Koklas@salvationarmy.org.au |
