Incident & Feedback Management Toolkit

The Salvation Army URL has changed to

Find out more

Toolkit - Incident & Feedback Management

This toolkit contains resources to support you in reporting client incidents, feedback and complaints, ensuring that your processes and practices are person-centred, safe, seamless and effective.

The Continuous Quality Improvement (CQI) Team is available to support teams in implementing client incident, feedback and complaint reporting processes.

Please select the relevant toolkit from the options below:

General enquiries:

Social Mission

Community Engagement




Alcohol & Other Drugs

Family & Domestic Violence


Contact: Nici Lhuede

Community Services (Doorways, Money Care, Corps based social, Communities for Children)

Emergency & Disaster Relief

Contact: Nici Lhuede

Aged Care

Employment Plus



Salvos Stores

Contact: Lachlan Huynh

For all Divisional and Corps based queries


Contact: Nici Lhuede

To contact the Continuous Quality Improvement Team, please email:

For general enquiries, email:

Lachlan Huynh: Executive Manager Continuous Quality Improvement Email:
Darshinee Appanah: Manager Benchmarking and Reporting Email:
Jessica Yuan, SolvSafety Administrator  Email:
Nici Lhuede: Continuous Quality Improvement Consultant Email:
Stephen Koklas: Continuous Quality Improvement Consultant Email: