Incident & Feedback Management Toolkit

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Continuous Improvement

Toolkit - Incident & Feedback Management

This toolkit prepared by the CI team contains key resources to support you in Incident & Feedback Management that aim to improve our mission response to our clients and community. 

The CI Team is available to support you in the development and implementation of these activities. 


Please select the relevant toolkit from the options below: 

To contact our team please email below 

Lachlan Huynh: Executive Manager Continuous Improvement
Ani Goswami: Manager Quality Benchmarking and Reporting

Darshinee Appanah: Quality Benchmarking and Reporting Analyst
Nici Lhuede: Continuous Improvement Consultant
Stephen Koklas: Continuous Improvement Consultant
Joyce Yii: Continuous Improvement Consultant
Continuous Improvement THQ