Feedback, complaints & suggestions

Your voice counts! As a mission volunteer for The Salvation Army, your wellbeing, experience and opinion are important to us. Our priority is creating a safe environment for everyone where they feel welcomed and supported. We have several ways for you to report an incident, provide feedback/suggestions or raise complaints. 

To record a complaint, please follow this link: https://www.salvationarmy.org.au/contact-us/complaints/

To report a safety issue, please use the 'Incident reporting & feedback' link below.

The 'Volunteer feedback info sheet' below is a downloadable document containing information of your options for both recording complaints and reporting safety issues.