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Volunteer Voice Focus Groups 2025

The Salvation Army URL has changed to salvationarmy.org.au

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Join us in a Volunteer Voice focus group!

A key focus for the Volunteer Resources team in 2025 is raising the voice of our volunteers to be equal contributors to The Salvation Army mission and movement. This initiative forms part of Volunteer Resources Strategic Action Plan 2023-2026. 

The actions identified to support this initiative are to:

  • implement a regular Volunteer Engagement Survey

  • continue gathering volunteer sentiment and feedback via the Onboarding and Exit Surveys

  • seek insights from volunteer-involvement stakeholders - volunteers, managers of volunteers, program managers, senior managers and HR Business Partners - on their current experience in communicating with volunteers and what they would like to see for the future
  • develop an integrated service recognition framework which meaningfully responds to volunteer motivations.

Why do we need to raise the voice of our volunteers?

Volunteers currently rely on their line manager to be kept informed about organisational matters, information, and actions relevant to them. Whilst this fosters a strong working relationship between volunteers and their managers, unfortunately, this reliance creates the risk of patchy, inconsistent communications with volunteers, where some volunteers may be missing out on information altogether. Additionally, this approach has limited interaction between the organisation and volunteer, essentially because it is one-way / top-down. 

The Volunteer Voice initiative is to remedy this inconsistency by creating a two-way approach to communicating between TSA and its volunteers, so there is better engagement, involvement and insight for all concerned. 

Due to the limited organisational-wide communication with volunteers, the only evidence we have on what is interesting, meaningful and matters most to volunteers, as well how they wish to be communicated with, is via the Supplementary Survey launched alongside the first Volunteer Engagement Survey in September 2023. This Supplementary survey received around 800 responses. 

How will the Volunteer Voice initiative roll out?

Using the insights gathered from consultation with stakeholders, the Volunteer Resources team will determine implementation actions and their priority level.

If you are currently volunteering and would love to share your thoughts with us in a focus group along with your team, please fill in this short form to express your interest.