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Australia One Update - 13 October 2017

13 November 2017

Australia One Update - 13 October 2017

Key Points

  • An interview on Department Design with the IT team
  • A reminder about THQ Vision briefings


A Conversation with the IT Team

The IT department is now three months into the department design phase. This week A1 Communications Team member Claire Hill chatted with Andre D’Cruz (AUS), Philip Smith (AUE) and James Cox (AUE) – three team members who have been involved in department design workshops and focus sessions to find out how they have found the journey so far.


CH; Thanks so much for being willing to share your experiences with us today. To begin with, could you tell me how you felt at the start of the department design process? 

AD: I was really excited! I thought it was a fantastic opportunity.

PS: I didn’t really have any pre-conceived ideas or concerns.

JC: Some of us did have some concern about the fact that we are two different territories and how we are going to bring that together. But at the same time it was an exciting feeling to be part of this – to have this chance to help make my Army a better Army.

CH: You’re a few months along the journey now. How have you found the process? What has this experience been like for you? 

AD: If I’m honest it’s gone a lot more slowly than I expected.

JC: We did have a lot of misconceptions at the start because of the name: “Detailed design phase”. I believe the name has since been changed to: “Department design phase”. The first phase wasn’t about getting into the nitty gritty and defining the details, it was the opposite. It was finding out what we want our department to be in the future.

CH: And what came out of those discussions? What do you want the IT department to be in the future?  

JC: I recently heard innovation defined as: “fresh ideas that add value”. I want to see IT become an innovation department, to add value to our frontline or anyone in TSA through technology.

AD: In the workshops we found so many opportunities and possibilities for how IT could add value to the organisation. It encouraged me to be more involved and to contribute as much as I can because there is so much value we can all add.

CH: What else about the process has been encouraging? 

JC: Meeting our counterparts in the other territory and finding out they’re pretty much the same as us: same skills, same knowledge, same struggles. We’re not in this alone.

PS: I was encouraged by the incredibly talented people who have been brought in to guide us through this. Speaking with them and seeing how they interacted with the room has given me a lot more confidence for TSA in Australia. I could start to visualise how the whole thing was going to happen.

AD: The mix of people we had in our working group was really good: leadership team members, Aged Care, Employment Plus, HR…I think it was a good combination of complementary skills. Not everyone thinking the same and doing the same kind of work.

JC: Coming out the other end of our department design process it is encouraging to know that we can now see a bit of a horizon. We can see potentially what we could or will be in the future.

CH: How do you think this process will help you live out the vision? 

PS: Part of this whole thing is supposed to be 1+1=New…and I think that’s going to be the powerful thing. So rather than just trying to squash two teams together, we use this as an opportunity to step back, look at what we do, look at how we can support the mission and have the Army support us in being able to come back with new technologies and ways of doing things.

Through this process we’ve really sat back and tried to put ourselves in our customer’s shoes. It’s not just a matter of “you need to fix this”. It’s “in order for me to do what I do – frontline mission, etc I need these tools to work.” I think that was a bit of a turning point in the process. Sort of making that link between what we do and how it impacts the person on the frontline.

I know for myself I’m not someone that is built to be on the frontline, so by working in the department and supporting these people that’s my way of giving back to the mission.

AD: Agreed, we’re all part of the value chain. We all add value to the mission.

JC: Everyone’s unique, but we’re all part of this one team regardless of what department we sit in. We’re all working towards the same goal.

CH: What advice would you give to someone who is about to go through the department design process and is maybe feeling apprehensive?

PS: If you’re given the opportunity to contribute, make the most of it. The opportunity is not only to contribute but it’s also to influence.

JC: Come in open-minded. You come in with your own history and you shouldn’t let that go, but don’t let it control where you need to be. You want to learn from the things that have fallen over and take hold of the things that worked well and use all of that collaboratively as your departments start to come together.

AD: I don’t think I have anything to add. You guys covered it. All I can add is, trust the process.

Stay tuned! We look forward to sharing more interviews and stories from team members as we continue our journey towards a united national territory.


THQ Vision Briefings

We’d like to remind all THQ officers, staff and volunteers about the ‘Living our Vision’ briefings to be hosted by our National Commander, Commissioner Floyd Tidd.

To ensure that these briefings are easily accessible, we will be live-streaming both events for the benefit of those who can’t attend in person, and will also make the briefings available for download from the Australia One resources website following the events. We’ll share details of how to access the live-stream in coming weeks.

  • THQ Vision Briefing Redfern – Thursday 23rd November 2017, 10:00am – 10:30am (AEDT)
  • THQ Vision Briefing Blackburn – Thursday 30th November 2017, 9.30am – 10:00am (AEDT)


Keeping Informed

This update was originally posted on the Australia One website

You can keep up to date with the latest Australia One news and information by visiting the Australia One website, or in your monthly edition of OTHERS magazine.

You can also contact Australia One directly by email: (AUS) (AUE)

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